FAQ

Frequently Asked Questions (FAQs) Welcome to the TN Nursery FAQ page! Here, you’ll find answers to the most asked questions. If you have additional inquiries, don’t hesitate to contact us directly.

 General Questions

 1. Who is TN Nursery? TN Nursery is a trusted online plant nursery offering various trees, shrubs, perennials, ferns, and ground covers. We specialize in high-quality, affordable plants grown in environmentally friendly conditions.

2. Where are you located? Our nursery is in Tennessee, where we grow and ship plants nationwide. 

3. What types of plants do you sell? We sell many plants, including native species, flowering perennials, aquatic plants, shade trees, ornamental grasses, and more. Browse our catalog for a full selection!

4. Do you grow your plants on-site? Yes! All our plants are grown on our farm, ensuring quality and freshness. 

Ordering & Shipping

  1. How do I place an order? You can order through our website by adding items to your cart and checking out. For assistance, contact our customer service team. 
  2.  Do you ship nationwide? Yes, we ship to all 50 states. Shipping costs and delivery times may vary depending on your location.
  3. 3. How is my order shipped? Plants are carefully packaged and shipped via reliable carriers to ensure they arrive healthy and ready to plant.
  4. 4. Can I track my order? Yes, once your order is shipped, you will receive a tracking number via email.
  5. 5. What is your shipping timeline? Orders typically ship within 7-10 business days, depending on weather conditions and plant availability.

 

  1. Plant Care
  2. 1. How do I care for my plants after delivery? Each plant comes with specific care instructions. Unpack your plants immediately upon arrival and water them. Refer to our website for detailed care guides.
  3. 2. What should I do if my plant arrives damaged? If your plant arrives damaged, please take photos and contact us within 48 hours. We’ll be happy to assist with a replacement or refund.
  4. 3. Do you offer planting guidance? Yes, our website features detailed planting guides for all our plants. Feel free to contact us with any additional questions.
  5. 4. Are your plants guaranteed to grow? We offer a one-year guarantee on most plants. If your plant fails to thrive despite proper care, we’ll replace it or issue a store credit. 
  6. Returns & Refunds
  7. 1. What is your return policy? We accept returns for damaged or incorrect items. For assistance, contact us within 48 hours of receiving your order. 
  8. 2. Can I cancel my order? Orders can be canceled before shipping. 
  9. Once shipped or dug, cancellations are no longer possible. 3. How do refunds work? We offer in-store credits, which are processed after evaluating the returned item. Please allow up to 10 business days for a credit to appear on your account.
  10. Special Requests 1. Do you offer wholesale pricing? Yes, we offer bulk discounts for larger orders. Visit our Wholesale section or contact us for more information.
  11. 2. Can I request a specific plant that isn’t listed? We’re happy to accommodate special requests when possible. Contact us with your needs.
  12. 3. Do you offer gift cards? Yes, gift cards are available in various denominations. They make a perfect gift for gardeners!
  13.  Contact Us 1. How can I reach customer service? You can email us at customerservice@tennesseewholesalenursery.com or call us at (931)-692-7325 during business hours.
  14. 2. What are your business hours? Our customer service team is available Monday-Friday from 9 AM to 5 PM (EST). We’re here to make your gardening experience seamless and enjoyable. Thank you for choosing TN Nursery!