Warranty

Tennessee Wholesale Nursery Warranty Policy

At Tennessee Wholesale Nursery, we are committed to providing healthy, top-quality plants to our customers. To ensure clarity and peace of mind, we offer the following warranty guidelines based on the size of your order:

📦 Wholesale Orders (25 Plants or More Per Species)

Wholesale orders of 25 plants or more per species qualify for our Arrive Alive Guarantee. This warranty ensures your plants arrive in healthy condition. If there are any issues with your order, you must report concerns within 24 hours of delivery. After this window, we are no longer liable for damage or loss, as care and handling are the buyer's responsibility upon arrival.

To file a claim:

Email photos of the damaged or dead plants include your order number

Submit within 24 hours of the recorded delivery time

🌿 Standard Orders (Fewer Than 25 Plants Per Species)

For non-wholesale orders, we proudly offer a 1-Year Warranty on all plants. This warranty covers:

Plants that arrive dead or damaged

Plants that fail to thrive within one year, despite proper care

To initiate a warranty request:

Contact us with a description of the issue to:

 customerservice@tennesseewholesalenursery.com

Provide clear photos of the plants in question

Include proof of proper care (e.g., planting date, conditions)

Once verified, we will offer a replacement or store credit at our discretion.